It's time for a fresh take on patient satisfaction!
CAHPS Survey (HHCAHPS) scores are vital to the success of your agency, but this isn’t just about achieving good ratings on Care Compare. Patient satisfaction is also about meeting patient needs and helping them achieve positive outcomes.
That’s why personalized care is your best friend in the world of HHCAHPS. Patient-centered care plans help improve the patient experience and drive positive outcomes, ultimately boosting your Care Compare ratings.
In this webinar, we provide actionable, data-driven tips for personalizing your care plans and utilizing patient feedback to create memorable patient experiences. It’s time to embrace the connect between patient satisfaction and personalized care!
Learning objectives:
1. Explore effective strategies for enhancing patient experience in home health.
2. Understand how patient-centered care can boost HHCAHPS scores & improve outcomes.
3. Gain insights into leveraging patient feedback for continuous improvement in satisfaction.
[Webinar] Personalizing Patient Care
How to use your data to enhance patient satisfaction & HHCAHPS
About your experts
Lisa Selman-Holman JD, BSN, RN, HCS-D, COS-C
Vice President of Education & Quality — McBee
Lisa Selman-Holman brings more than 35 years of experience in the home health and hospice industry, specializing in regulatory compliance, both as an RN and a home care attorney. As VP of Education & Quality, Lisa leads the education team in producing quality education through live events and online via Post-Acute Academy. Lisa is the past chair of the Board of Medical Specialty Coding and Compliance (BMSCC) and is an originator of the Homecare Coding Specialist-Diagnosis (HCS-D), Homecare Clinical Specialist-OASIS (HCS-O) and Homecare Coding Specialist-Hospice (HCS-H) credentials.
Click here to learn more about Post-Acute Academy from McBee.
Michelle Horner BSN, RN, HCS-D, HCS-O, HCS-H, COS-C
Post-Acute Education Manager — McBee
Michelle Horner is the Manager of Post-Acute Education for McBee. She has more than 30 years of experience in healthcare with an extensive background in critical care and home care. Michelle has been instrumental in the content creation for the Post-Acute Academy from McBee. She currently specializes in Quality, Clinical, and Regulatory Consulting and Education. Michelle develops and provides custom on-site client education programs. She speaks regularly for various home care associations. Her expertise regularly appears in the Decision Health Diagnosis Coding Pro and she is a subject matter expert contributor for several Decision Health publications. Michelle currently serves on the AHCC’s Board of Medical Specialty Coding and Compliance Certification HCS-D and HCS-O Committees.
Click here to learn more about Post-Acute Academy from McBee.
One Comment on “[On-demand] Personalizing Patient Care: How to use your data to enhance patient satisfaction & HHCAHPS”
Thank you