Client comments

Simple’s client base, as experts in post-acute care, Medicare/Medicaid reimbursement and CMS compliance, have given us great feedback on our post-acute care software solutions. Here’s a summary of some of the nice things clients have said about how Simple improves workflow, ROI and reimbursement accuracy.

Product satisfaction

“This is the easiest program I have ever used for the transmission process and gathering information for the reports needed.”

“I wish I had this years ago!”

“I’m 100% satisfied with the program and couldn’t be more happy! I love the fact that I can access our reports and do all of my transmitting work at the same site. I’m totally happy!!”

“Simple and very easy to use…fast and effective for today’s fast pace in healthcare.”

“I have worked with this company for several years and never been disappointed. I have told other companies of the benefit SimpleLTC would bring to their company.”

“I love SimpleLTC!”

“Super simple and time-saving already! Support staff are always patient, friendly and helpful.”

“It’s user-friendly and well organized. Tech support is wonderful and easy to understand. Overall, I like everything about SimpleLTC.”

“I would not want to do my job without SimpleLTC.”

“I would recommend SimpleLTC to any organization that wants great customer service, kind people to deal with, and a simple and easy-to-understand program.”

“I’m 100% satisfied with the program and couldn’t be more happy!”

“It’s just what name says: simple. When I first read about it, I said if it’s that easy we should get. And it has exceeded our expectations.”

“It’s user-friendly and well organized. Tech support is wonderful and easy to understand. Overall, I like everything about SimpleLTC.”

“Love SimpleLTC! Everyone is so nice and helpful! Easy to work with!”

“I’m very pleased that my boss acquired SimpleLTC for our company. I tell her all the time, ‘thank you for SimpleLTC!’ It has made me so much more effective in my job.”

“Simple and very easy to use, fast and effective for today’s fast pace in healthcare.”

“Well unless you have a stack of hundred dollar bills just lying around, your product is PERFECT!!”

Simplicity/ease of use

“It is said in the name, it is SIMPLE to use. I really like how easy and user-friendly it is. Great product!!”

“This is one product we’ve switched to that is actually ‘simple’ to use… I wish we’d started using it years ago.”

“It is very efficient and provides all the services we need to maintain our department in peak productivity.”

“SimpleLTC makes my life so much easier… LOVE IT!”

“VERY easy to use. I like the PDF format of the forms. I like the easy color coordinating of everything. I like the layout, things are easy to find, issues are easy to spot.”

“The process I used before was a total of multiple screens, many, many different login screens, different downloading of the same file, and waiting over 24 hours for feedback, only to go back through the process to get the reports! With SimpleLTC, it’s only one login and one click for the whole process. Makes my whole job that much easier and happier!!!”

“My submitting (transmitting) of MDS assessments is so easy now.”

“Easy to maneuver to obtain forms, to review QA, and acceptance for medical necessity. It is a great program.”

“I like the ease of use and the speed of feedback. It is very efficient and provides all the services we need to maintain our department in peak productivity.”

“This is one product we’ve switched to that is actually ‘simple’ to use.”

“It is very easy to learn and use. Your staff is so helpful when it comes to answering questions.”

“It is easy to use. Screen is easy to read you can find things fast by using search and I love that I can see daily rate. Everything just seems faster and easier takes less time to do LTCMI’S! Love the program!!”

“I am so grateful to be able to see an entire resident’s history in one report. THANK YOU SIMPLELTC!!”

Compared to other solutions

“I would take SimpleLTC over any of the rest any day.”

“Would recommend to every SNF!”

“I love that it is so simple to use. I’ve used Verizon and AT&T in the past and they were cumbersome to use.”

“Over the last 25 years I have worked with all of the programs out there, and SimpleLTC is the only one that can say, ‘Simple is the name of our game.’”

“I would take SimpleLTC over any of the rest any day.”

“Very efficient, user friendly. Would not want to use any other software!”

“You state it in your name…it is simple to use, it is fast, overall better than any other program I have used.”

“I love working with SimpleLTC. I was previously doing my LTCMI’s through the TMHP website until a coworker showed me SimpleLTC. I love how much easier it is!!!”

“It’s simple. I have used other companies for my software submission needs and always had to go in and out of so many screens. With SimpleLTC it’s quick and easy.”

“I don’t think I have ever dealt with a software company that is willing to listen to the ones who actually use their product in their day-to-day work. Great product, fantastic customer service!”

“It is simple to use, it is fast, overall better than any other program I have used.”

“I have been doing MDS’s for several years. I can’t begin to tell you what a pain it was to go through AT&T Global Network then Sprint’s network just to upload MDS’s and then again to get validation reports. With your site it’s as easy as pie. Thank you.”

“Truly much better. I do PRN work at other nursing homes and your product is the best.”

“I have been doing MDS’s for >10 years and it’s been the easiest, the most user friendly.”

“So much easier to use than the previous transmittal system we were having to use before.”

Texas MESAV/LTCMI automation

“The overall program makes my job much easier and streamlines the process of the LTCMI’s.”

“I like the MESAV dashboard. Really useful for cleaning up aging and finding quick cash! 🙂 Thank you for your hard work!”

“Very satisfied. Much, much, much faster than TMHP!”

“Very easy to use, especially the section for Texas LTCMI’s.”

“I like that we have 18 months of MESAV information as opposed to 3 months with other products.”

“I like having the ability to do the LTCMI as soon as the MDS has been submitted. I like the ease of obtaining a MESAV and that the MESAV is not just for a 3-month period but for the entire resident stay.”

“Very satisfied. Much, much, much faster than TMHP!”

“Very, very, very fast when doing LTCMIs. TMHP direct site is slow, slow, slow.”

“When I send MESAVs to other facilities, I am often asked how I got such a complete MESAV. I am happy to tell them to check out SimpleLTC!”

“MESAV gives more past information than three months like TMHP. Easy submission of forms and tracking paid days. Love it!”

“It is far easier to use and has more information that the TMHP website. When I have to send MESAV’s to other facilities, I am often asked how I got such a complete MESAV. I am happy to tell them to check out SimpleLTC.”

“I’m very happy with SimpleCFS! It makes my job very simple and much faster – for example how fast LTCMIs show up after submission and how quickly they can be completed.”

“Great software. So much easier than state software through TMHP.”

Customer Service

“Tech support is ALWAYS professional, patient, helpful. I never hesitate to ask for help from SimpleLTC.”

“I LOVE that when I call customer support for ANY issue, they can walk me through what my next step is or how to correct forms. They are AMAZING!”

“Stay as friendly as you have always been, it really does make a difference! Thanks a bunch to all your staff! You guys are the best!”

“[What I like most is] customer service!!!!!!!!!!! Fast and friendly!!! I have recommended you to others.”

“Customer service is amazing. I am able to get answers right away with time-sensitive material.”

“I like how knowledgeable and helpful the staff is when a distressed MDS nurse is in need of answers :)”

“Customer service is amazing. I am able to get answers right away with time-sensitive material.”

“I’m very pleased with the response I receive when I place a call or send an email for help. Staff is very friendly and helpful, and usually explains a new helpful tip that I did not know about.”

“The representatives are great, and are eager to help and improve their business. I have been very impressed with their one-on-one approach.”

“When you are really stuck with a problem you get a knowledgeable human on the phone line that helps you right away and doesn’t try to pass you off to your software company or state web site unless that is where the problem is.”

Speed, efficiency & workflow

“I like SimpleLTC a lot. A lot quicker than other companies I’ve used. Again, thank you.”

“It really does help in my everyday workflow and keeping me on track of what needs to be done”

“Super simple and easy to use, a real time saver, which is paramount in the long term care industry’s workload involving the resident assessment, billing and reimbursement processes.”

“Simple and quick data. Improves my MDS and makes me look good to my boss.”

“Easy to use and fast, fast, fast.”

“Your program makes my job easier.”

“It is fast and I can be very productive with my work and job.”

“I can find all my information in one place, do not have to use several programs anymore. SimpleLTC has cut down on my research time.”

“SimpleLTC makes my work much more efficient. Thank you!”

“Simple and quick data. Improves my MDS and makes me look good to my boss.”

“Easy to use and fast, fast, fast!”

“The pre-population feature (for meds) makes my job much easier.”

“SimpleLTC makes my life so much easier…LOVE IT!”

“As a regional consultant, it allows me to look at all of my facilities at once for pending denial, rejected forms etc. It saves me a tremendous amount of time. I can’t say enough good things about SimpleLTC! It is Awesome!!!”

Cost-effective/ROI

“I can gather information on residents quickly and efficiently. Saves a lot of time and helps me see billable people that are not normally detectable.”

“The forms that I submit for MCD services are processed so quickly that it makes my job easy to get payment for our services.”

“Your staff are awesome, the service is very affordable, and it does exactly what it is designed to do!”

“[I like] being able to look at a dollar amount daily that’s missing and capture the funds quicker than I normally would have. I no longer have to take the time to pull an aging and go through it page by page to find the unbilled services that have slipped through the cracks.”

“Your staff are awesome, the service is very affordable, and it does exactly what it is designed to do.”

“The section that shows us outstanding monies available makes it very easy to zero in on the accounts that have not been billed.”

“A very useful tool to find those outstanding days not billed.”

“[I like] the simplicity of using it, the ability to catch loss of monies, the ability to find issues timely for recoupment of monies, and the reports which save most companies time and monies if used appropriately.”

“SimpleLTC is a very useful tool to find those outstanding days not billed. I don’t have to run MESAVs on every client to find missing days. It provides that information. It is convenient.”

Accuracy & reliability

“SimpleLTC provides better and more accurate information. Love it.”

“Reliability – always on – tech support unmatched and we don’t have to use the crazy government sites. Thanks!”

“SimpleLTC provides better and more accurate information. Love it!”

“SimpleLTC is always there, ready at any time 24/7 to accept data promptly and efficiently.”

“I love that I rarely/never have issues with SimpleLTC. I’ve only had to call when I need help resetting my password. It always works when I need it.”

“Love the ease of use and accuracy. I have worked in long-term care over 20 years and this is by far the best program I have used to date.”

“Easy to understand and the staff is very helpful if you have a problem. Very dependable!”

“No-worry transmissions! Very user-friendly, accurate information, overall makes my job less stressful.”

“When you aren’t able to bill, you can always go into SimpleLTC and find out what is wrong with the form.”

“I have had no problems with SimpleLTC. I’m a happy customer!”

“No-worry transmissions! Very user-friendly, accurate information, overall makes my job less stressful.”

Comprehensive data & reporting

“It’s very user friendly and is loaded with lots of helpful information.”

“One stop for all my needs.”

“It is like ‘one-stop shopping’! Love having access to everything with one login.”

“It’s user friendly and I can get the information I need right away.”

“It’s user friendly and I can get the information I need right away.”

“Multiple users can view validation reports. I also like the resident QM roster. It makes finding residents who trigger QM items very easy.”

“It has information that I can get before I look at other internal documents, month-end data or CMS data, and get what I need ahead of everything else. It also shows what I can bill that we may have missed. Love the average Medicaid rate displayed for my facility compared to others within the SimpleLTC system.”

“Program is easy to use, provides fast access to information. I have two facilities and it is very nice to be able to see both at the same time, or move from one to the other quickly.”

“As a business office manager, I use SimpleLTC daily and I like the fact that we can receive 18 months of information versus 3 months from TMHP.”

“One stop for all my needs.”

“SimpleLTC is user friendly, there is so much information right at my fingertips. It makes it so much easier to complete LTCMI’s and helps tremendously when I need to call TMHP.”