[Webinar] Elevate Your Five-Star with Hidden Skilled Nursing Insights

A fresh, hands-on approach to Five-Star success

The CMS Five-Star program is constantly evolving, and keeping up is key to staying ahead. But let’s be real — technical manuals don’t always give you the practical insights you need to make real improvements.

This webinar goes beyond the basics, exploring data-driven insights that can help you boost ratings and tackle challenges. In this session, we break down the latest Five-Star updates and share a clear roadmap to strengthen performance in Health Inspections, Staffing, and Quality.

You’ll walk away with practical strategies, real-world examples, and tips you can put into practice right away. If you’re looking for a fresh, hands-on approach to Five-Star success, this session will show you how to use benchmarks and data to build a strong, proactive game plan.

What you’ll learn

Two key takeaways for each Five-Star domain that can lead to big improvements.
How to design actionable improvement plans based on what you learn.
Robust defense strategies against potential negative Five-Star ratings.

[Webinar] Elevate Your Five-Star

Hidden SNF Insights for Health Inspections, Staffing & Quality

Click here to access the webinar recording and slides

About your expert

Steven Littlehale, MS, RN, CNS
Chief Innovation Officer at Zimmet Healthcare Services Group, LLC

An internationally known author and speaker on a broad range of health care and post-acute care topics, Steven’s ability to synthesize complex information to strategic and tactical excellence has been the hallmark of his career.

He has had the honor of presenting widely popular keynote programs with dozens of national and state healthcare associations, along with NIC, DRI, AHLA, HCCA, LTC 100, Senior Care 360, HUD and commercial lenders.

His numerous publications include various professional journal articles as well as a popular monthly blog in McKnight’s Long-Term Care News.

Steven brings a career spanning more than 30 years ranging from direct nursing care to education, research and analytics, quality assurance/improvement, and consulting. He has a BS in nursing from the University of Vermont and an MS in nursing from Georgetown University.

Steven is a gerontological clinical specialist, whose greatest professional joy is to celebrate those who share his passion for quality care for our nation’s elders.