Simple, a Netsmart solution, was born in 2003. Since then, we’ve worked hard to create post-acute care software people love to use.
We feel lucky to work in an industry that makes a difference in the lives of residents and patients every day. Our goal is to continually improve Simple’s analytics software so providers can simplify the complicated work of post-acute compliance and care.
To check our progress, we regularly survey clients to ask about their experiences with Simple software, support, and training. One question we ask is: “How likely are you to recommend Simple to a friend or colleague?”
This is called a Net Promoter Score (NPS) — basically a rating scale from 1 to 10.
In the NPS world, a score of 0-30 is considered good, while a score of 30-70 is considered great. Any score above 70 is considered exceptional and indicates excellent customer experiences.
In our most recent client survey (July 2024), we surveyed our 8,000+ client facilities and were pleased to find that Simple users are very happy to have Simple as a partner. Not only do we continue to maintain a 98%+ client retention rate, but we’re excited to report that…
Clients gave Simple an outstanding NPS score of 89.
Let’s put that in context. According to Retently, Healthcare companies overall have an average NPS in the high 40s, while Business-to-Business Software & Software-as-a-Service (SaaS) have an average NPS score of 40.
Companies with high NPS scores focus on customer satisfaction and loyalty, not just products, which makes for happier customers. Other companies with high NPS scores include Tesla (97), T-Mobile (82), Warby Parker (80) and Starbucks (77).
On our survey, clients also left us some great comments:
- “Simple is a game changer. We previously utilized a different provider for analytics and switched to Simple last year. Sure wish we had made the change sooner.”
- “Great resource for education on industry updates.”
- “As the name implies, the software is simple and user-friendly.”
- “Not sure how it can be enhanced. I have used Simple for many, many years. The support staff is professional, detailed-oriented, and punctual in their responses.”
- “I love this software!”
We’re glad to know clients are happy, but we know we’re not perfect. Simple will keep striving to improve our solutions and keep clients happy, even as we grow. If you have feedback, we’re always happy to hear it. Please contact us and let us know!