We’re pleased to announce to SimpleMDS™ customers that we’ve just launched a brand new visual workflow that makes tracking the MDS transmission and final validation process much easier. Customer feedback is already very positive. The new workflow offers three key advantages to customers: 1) A new progress bar lets you … Read More
SimpleLTC customers NOT affected by CMSNet Juniper client mandatory upgrade
QTSO announced on Aug. 13 that a mandatory upgrade is required for all CMSNet (Verizon VPN) users. The upgrade to a new CMSNet Juniper Client will occur for eastern states on Aug. 17, 2013 and for western states on Aug. 31, 2013. Since we’ve received a few calls, we’re reminding … Read More
Getting the most from SimpleLTC customer support
This is a recent quote from a customer. We’re highlighting it here not because she said something nice about us (which we really appreciate), but because we think it represents something we all relate to about customer support… That feeling of being “distressed” and just needing help quickly. The goal … Read More
We’re listening: Top 4 takeaways from the SimpleLTC customer survey
At SimpleLTC, we love our customers. And we can’t speak for other software companies, but we truly enjoy the process of working with customers to create the long-term care software tools they need to simplify their MDS workflow and improve Medicare and Medicaid reimbursement. And when customers tell us what … Read More